Who we are?

www.bespokerobes.com, 116 Old Mountfield Road, Omagh, BT79 7LT.

Your privacy and the protection of personal data is of great importance to Bespoke Robes. During the processing of your personal data, we conform to the requirements of the applicable data protection legislation. This means we:

clearly specify our purposes before we process personal data, by using this privacy statement;
limit our collection of personal data to only the personal data needed for legitimate purposes;
• first ask for consent to process your personal data in cases where your consent is required;
• take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
• respect your right to inspect, correct or delete your personal data held by us.

Bespoke Robes is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes we collect the data through our website. We would like to recommend that you read it carefully.

If you have any questions, or you simply want to know what data we may have collected which belongs to you, please contact Bespoke Robes via the contact details stated at the end of this privacy statement.

We use the following personal data:

• name;
• address;
• telephone number;
• e-mail address;
• details of your product orders;
• payment details;
• IP-address;
• login details for Bespoke Robes website;
• information on your use of our website;
• Information (such as questions, requests, complaints, opinions, ideas) which you send to us via e-mail, contact forms or social media;
• When you apply for a job at our company: your cover letter and CV.

We use personal data for the following purposes:

• handling orders and payments;
• contacting you if you request so;
• conducting customer satisfaction surveys;
• improving our products and services;
• contacting you in case of a product recall or safety announcement regarding a product;
• sending our newsletter;
• handling questions, requests and complaints;
• handling job applications.

Handling your order

We will use your personal data when handling your order. We may share your data with the delivery service if necessary to deliver your order. We may also obtain information on your payment from your bank or credit card company.

For this purpose, we use your name and address details, phone number, invoice address, email address and payment details.

We need this data because of our purchase agreement with you. We store this information until your order has been completed. Certain types of personal data will be retained for a longer period in order to fulfil our tax obligations (the legal retention period).

Contact form

You can use our contact form to ask questions or make any request. For this purpose, we use your name and address details and email address. We store this information until we are sure that you are satisfied with our response.

Newsletter

We provide a newsletter to inform those interested of our products and services. Each newsletter contains a link which you can use to unsubscribe to our newsletter. Your e-mail address is added to the list of subscribers only with your consent. We store this information until you cancel your subscription.

Other retention periods

If you send us a message via e-mail or social media, we retain your data for as long as necessary to fully deal with your question or request. When you apply for a job at our company, we will only retain your data until six weeks after the application procedure, or one year longer with your consent (in order to be able to contact you in case we have a vacancy in the near future that might interest you).

The results of customer satisfaction surveys are anonymised as soon as possible.

Providing personal data to third parties

We can provide personal data to third parties when this is necessary to process your order, or when this is necessary for providing our services:

• Payment service providers;
• Delivery services;
• ICT service providers.

Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demands access to personal data in case of a suspected crime).

Security

We take security measures to reduce misuse of and unauthorised access to personal data. We take the following measures in particular:

• we use secure connections (Secure Sockets Layer of SSL) to encrypt all information between you and our website when entering your personal data;
• we keep logs of all requests for personal data;
• access to personal data is restricted to those persons who need the personal data for fulfilling their tasks.

Changes to this Privacy Statement

We reserve the right to modify this statement. We would like to recommend that you consult this statement on a regular basis, so that you remain informed of any changes.

Your rights regarding your personal data

You may always contact us if you have any questions regarding this statement or if you wish to review, modify and/or delete your personal data.

You have the following rights regarding your personal data:

• being informed on which personal data we have and what we are using it for;
• inspection of the personal data that we keep from you;
• having (incorrect) data corrected;
• request to delete (outdated) personal data;
• revoke your consent (this does not affect the legality of the processing before you revoked your consent).

You also have the right to object to a certain use of personal data.

Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data relating to the wrong person.

Complaints

If the assistance we are offering is not to your satisfaction, you have the right to lodge a complaint with the ICO – you can find more details on how to make a complaint here.

Contact details

Bespoke Robes
116 Old Mountfield Road
Omagh
BT79 7LT
E: Bespoke Robes: enquiries@nullbespokerobes.co.uk